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Horsham Hospital 2018-03-21 Person 4 5 0

Whilst the consultant I saw, Sian Griffith, was excellent the appointments clerk for Rheumatology was rude and dismissive of what the consultant had asked me to do five minutes earlier - book physio at Horsham. She insisted this was not possible and referred me to East Surrey Hospital. Can clerical staff over-rule the instructions of a consultant?