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Written by a NHS patient
11th June 2021


The receptionist at the outpatient section was rude and bossy. Her male colleague was different - he was polite and kind. She made no eye-contact; rolled her eyes; wagged her finger and behaved as if the general population was beneath her. I actually wanted to leave but I had an important appointment and thought I better see it through. The other staff here are lovely.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe