highfield-clinical-care-centre

Highfield Clinical Care Centre

Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
 
6,599 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
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Review of MSK Physiotherapy & APP Team (Highfield)
25th February 2023


[name removed] has identified the issue and helpful me to understand how to overcome it.


Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
Experience
 
Review of First Contact Physiotherapy-Highfield
25th February 2023


[name removed] was our physiotherapist his explanations were fantastic.

Suggested improvements
None.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
Experience
 
Review of Serenity- children and young people
22nd February 2023


I was listened to and felt understood.

Suggested improvements
-

Kindness
Understanding
Listening
Safe
Experience
 
Review of Patient Contact Centre
21st February 2023


I dealt with [name removed] who arranged a physiotherapy appointment for me. She was very helpful and has an warm and friendly telephone manner.

Suggested improvements
I rang at 10am initially and your ansaphone message had not been switched over from the weekend. I got through on my third attempt.

2023-02-28 11:26:02
Response from Highfield Clinical Care Centre

I am sorry this happened. I have forwarded your comment to the service manager. Best wishes, Hugh Jones, Patient Experience Manager

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
Experience
 
Review of MSK Physiotherapy & APP Team (Highfield)
13th February 2023


N/A

Recommend
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Rating not given.
 
Review of Serenity written by
8th February 2023


Women was kind and made a relaxed environment for [name removed].

Suggested improvements
The wait is a little hard due to nature of issue.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual needs
Cultural needs
Experience
 
Review of Serenity- children and young people
8th February 2023


I was listened to when talking and was not judged by anything I said.


Kindness
Understanding
Listening
Safe
Experience
 
Review of Serenity- children and young people
8th February 2023


Offered support, was nice to speak to someone is safe to talk to but doesn't know us.


Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Cultural needs
Parent Dignity
Experience
 
Review of ISVA Adult
8th February 2023



Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual needs
Rating not given.
Cultural needs
Experience
 
Review of Serenity- children and young people
8th February 2023


Because the people were saying that there is nothing to worry about which made me less nervous.


Kindness
Understanding
Listening
Safe
Experience
 
 
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Highfield Clinical Care Centre was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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Resources

Short link to review Highfield Clinical Care Centre: http://iwgc.net/ejptc