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Hemel Hempstead General Hospital
2017-06-16
Person
1
5
0
Written by a carer
Written by a carer 16th June 2017
It took 30 minutes to collect my son's prescription. After 20 minutes others who arrived after us had collected their prescriptions so I did query it and explained my son had a GCSE to get to in St Albans. The woman was blunt and said two people were working and it would take as long as it took. At that time she was actually holding half his medicine in her tray. From where I was sitting I could see her a few minutes later the chamber for the inhaler. It was another TEN minutes before she called our name. Neither product had a printed label so this couldn't have been a reason it took so long. In fact, as it was a standard prescription for an inhaler and the breathing chamber I'm not sure why it took 30 minutes in total, especially when others before us and during the time we were there were done sooner!