Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Hemel Hempstead General Hospital
2026-01-15
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 15th January 2026
The place is a maze and NONE of the staff know where anything is. People stopped to attempt to help me- I toured every floor of the hospital and two buildings and eventually found my destination ONLY because a member of staff took me through a staff only are which took me to my destination IMMEDIATELY! This should NOT happen. I was lost and alone and today (next day) I can hardly walk from having traipsed round this AWFUL place ,NEVER AGAIN!!
Hemel Hempstead General Hospital
2025-11-04
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 4th November 2025
I recently had a serious heart operation at Harefield Hospital. I had to stop taking one particular drug prior to the operation. Following the operation, I was again tested at Harefield Hospital to ascertain whether I should go back on the drug and if so how much should I take. The results take some time to be processed so I returned home. I was, for a number of reasons, unable to find out if I should begin taking the drug again and how much I should take. As a result I went to the Warfarin clinic at West Herts hospital knowing that the clinic was not running that day but in the hope that I might get some advice. On arriving at the clinic, Angela from the warfarin clinic was there, but she explained that it would not be possible for me to have a check at the clinic as it was obviously closed, but suggested I go to the ordinary blood clinic, where they would do the test for me but warned that it could be a long wait. I did this and gave my name to the nurse on duty. I was only there for about 5 minutes, when the nurse on duty called my name and told me that Angela, from the warfarin clinic, had just phoned through with a message for me. She said Angela had contacted Harefield hospital, found out the result of my warfarin check, advised me how much I should take in the future and made an appointment at the clinic at West Herts for me in the future. I am astounded at the care, compassion, efficiency and commitment shown by Angela and people like her at West Herts Hospital. Thank you Angela
Hemel Hempstead General Hospital
2023-11-28
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 28th November 2023
I had a gastroscopy today which I was very worried about ,there was no need to worry the nurses were amazing very knowledgeable and kept me informed with everything.the area was spotless and comfortable thank you to you all you are a credit to the nhs
Hemel Hempstead General Hospital
2023-09-22
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 22nd September 2023
I recently had a colonoscopy performed by Scott Vigor. I was very impressed by his very competent manor - in spite of my having a long tortuous colon! we learn something every day, and this certainly explained why I’ve been feeling the way I have for so long!
All of the nurses were extremely kind and supportive and the whole area was spotless and well run.
Scott was excellent and I felt very confident with all he did. Thank you
Hemel Hempstead General Hospital
2023-03-09
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 9th March 2023
The receptionist was good and diverted me to the right location for the procedure.
The nurse in the clinic was also very nice and polite and arranged everything what was needed for my procedure.
The place was clean.
Hemel Hempstead General Hospital
2022-08-16
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 16th August 2022
Great care and efficient.
Hemel Hempstead General Hospital
2022-08-14
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 14th August 2022
Today I had a gastroscopy in the endoscopy department at Hemel Hospital. I was extremely nervous about the procedure but I needn’t have worried. The staff were all lovely and took the time to explain what would happen and options to have with or without sedation. I decided on sedation but was still very worried. The Endoscopist, Diza, listened to my concerns and asked if I had any further questions, I found her bedside manner extremely reassuring and at no time did I feel rushed or under any pressure. The procedure it self was totally painless and although you are not fully asleep, I felt comfortable throughout. All in all, i would highly recommend this department at Hemel Hospital.
Hemel Hempstead General Hospital
2022-07-07
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 7th July 2022
Colonoscopy today was terrified have tried to have one before and. gave up.
I was up all night worrying as I have many allergies anyway staff fabulous every nurse so kind and reassuring Scott Vigor who did the colonoscopy just brilliant so knowledgeable and just gives confidence obviously knows all about his work.I have to come again in 8 weeks and will not be frightened this time thank you all so much all the department wonderful wish it was like this everywhere.
Hemel Hempstead General Hospital
2022-06-20
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 20th June 2022
Everyone I came into contact with during the colonoscopies I had were polite, caring and professional.
I felt very relaxed and comfortable during the procedure and was kept informed with the progress at all times.
I would especially like to than Dr Macfarlane for his expertise and the follow up calls to make sure I was OK. 10 out of 10.
Thank you,
Dens Cook
Hemel Hempstead General Hospital
2022-03-10
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 10th March 2022
I had a colonoscopy,the nurse I saw Linda first she is amazing,puts you at ease,the next stag having the procedure all staff cannot do enough for you.doctor Scot was lovely very gentle speaking talking to me throughout.