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Written by a NHS patient
14th October 2021


I felt the receptionist on the entrance to children’s outpatients could have been a little more friendly. The doors were automated and we struggled slightly. She told me Quite abruptly I could break the door by opening it (realised I should have waited but an innocent mistake). When you have an anxious child (my son has ASD) these little encounters are so important and I felt there could have been a little more friendliness and compassion.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe