gloucestershire-royal-hospital

Gloucestershire Royal Hospital

Great Western Road, Gloucester, England, GL1 3NN
 
21,791 reviews

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Review of Assessment and Rehabilitation Unit - GRH written by a patient
13th June 2016


I came by appointment and was dealt with very promptly

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Review of Ward 2b written by a patient
10th June 2016


The nursing care on Ward 2b is on the whole quite good. However, because I was an outlier on the ward, staff were not in a position to offer me specialist care or advice. I was placed on the ward on 10th June at 1.30am after an emergency admission through A&E and was awaiting orthopaedic treatment for a dislocated hip, a total hip replacement done in May 2014 (due to severe arthritis in my right hip). I am normally fit & well but had had 2 accidents in 1 week meaning I arrived on Ward 2b (an ENT ward) with my left wrist fractured & in plaster and my right hip dislocated. I was in extreme pain from the hip. This pain increased after ward staff declined extra oramorph when I asked for pain relief saying I had had too many opiates & they were concerned about my breathing rate. My hip also moved again when I used a bedpan resulting in more pain, eventually I was given tramodol but it was not effective. I felt this was largely due to staff being inexperienced in this type of pain and not willing to risk giving the medication I needed at that time. Also, despite being immobilised with severe pain, unable to move around or get out of bed, and having a plaster on my left arm, I was not offered an assisted wash. I had been on the ward from 1am and a procedure to manipulate my hip under anaesthetic was done in theatre at about 1.00pm. Eventually at about 6.30pm I asked for a bowl so I could wash, this was given, and a towel and wipes, but it took me nearly an hour. I had quite a good night, was allowed to get up in the morning and able to weight bear and walk slowly. There was a stiff leg brace on my right leg. I found I was not able to use the toilet on the ward although it had handrails, because there was no room to sit on it with my leg extended, and the seat was too low. There wasn't a seat raiser available. Twice I went outside the ward to use the hospital disabled loo on the ground floor. I needed a "reacher" tool to put my clothes and shoes on unaided but hadn't got one. However I was not too concerned because I felt I didn't need to stay on the ward and would be able to find what I needed to maintain privacy & dignity at home. I needed more information about exercise and movement and a review appointment. I had told a ward nurse I needed to be seen and would like to go home but there was no sign of anyone coming to review me. The only advice or information I was given was "keep leg brace on for 6 weeks". At 1.30pm (11th June) I wanted to speak to a nurse but couldn't find one. I then walked up to the orthopaedic ward 3b after unsuccessfully trying to phone them. I got onto the ward but the nurse I spoke to there was rude and dismissive. She was not interested in listening to my request for information or contact from the team and also misunderstood my need for a "reacher" tool saying my ward nurse would have to refer me to Social Services. Then I returned to ward 2b where I asked another nurse if she could help, explaining the problem. She listened well and thanks to her I did eventually get to see an orthopaedic SHO, but did not see a physio, received absolutely no advice or information from the orthopaedic team except to reiterate I must wear the awful slippery uncomfortable leg brace for 6 weeks. I was pretty shocked at the laissez-faire attitude of the orthopaedic team after the manipulation procedure because the opposite was true when I had the hip replacement in 2014. Care and follow-up then was absolutely exemplary. In 2016 I found follow-up and information in the hospital not only lacking but actually withheld. The SHO after being bleeped 6 times only contacted the ward nurse Karen Elliott because she phoned his registrar. SHO then refused to come & see me saying I must be seen by a Physio first. There were no physios available after 12pm on Saturday which Karen had ascertained by contacting the ward. There was an on-call physio for emergencies who refused to come and see me saying "anyone could document whether she is mobile". After a considerable standoff between these two I said I'd self discharge as I was fed up with trying to get a proper discharge & advice. That was at 4.15pm. The SHO then arrived at 4.30pm to complete a discharge but was not willing to give me any advice on safe movement or exercise and he said I should phone the physios the next day (which was a Sunday). Ward nurse Karen Elliott not only did her absolute best for me and tried to get me the attention from the team I required but also throughout her time on the ward was responding to and kindly dealing with many other patients. If all the nursing staff were as good as her there would be nothing but praise for Gloucester Royal but unfortunately as I experienced at times, that is not the case. PLEASE NOTE - I prefer not to disclose my ethnic group. There is no box to tick for my choice.

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Review of Birth Unit written by a patient
10th June 2016


Throughout my stay I had a great experience. Hugh thank you to Kayleigh Dodd for delivering our baby on the delivery unit and helping me through the birth. Also thank you to sister Mandy who looked after me during my trip to theatre and throughout the night. I felt well informed and confident in everyone who looked after me Thank you

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Review of Children's Inpatient
10th June 2016


Summer was admitted direct to the ward following a diagnosis of type 1 diabetes, all the staff on the ward were lovely and address and included summer as an individual. special thanks goes to Staff Nurse Cerri, who really put summer at easy. I would also like to thank Fiona from the dietitans department and Sam from the diabetic team, they put us at ease straight away and really supported us along with Dr Matthai. I would also like to tank Alma from house keeping foe her endless supply of tea. You have a children's ward to be proud of Many thanks Rachel Buckenll

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Review of Therapies Outpatients GRH written by a patient
9th June 2016


Don't want to write any thing

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Review of Spinal Assessment Treatment Service written by a patient
9th June 2016


Overall my experience at this appointment was positive.

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Written by a patient
8th June 2016


Caring and friendly staff

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Written by a patient
7th June 2016


I was recently, Sunday 5th to Monday 6th of June, in Ward 2b of the hospital, for the removal of a piece of Mussel shell from my esophagus. From entering A&E until leaving on the afternoon of the Monday. Throughout I was treated with great care and kindness. All the staff on the ward were brilliant and took the greatest care to ensure that my stay was stress free. The surgical staff, led by Mr Osborne and the anesthetist Mel (?) were brilliant and gave great confidence. The whole team down in Theatre made it a very pleasant, if that is the right word to use, experience. I cannot commend them to highly. If did have a complaint it has nothing to do with my treatment or the staff, but the hospital does need to keep it's surrounding area and entrances much cleaner, first impressions do count. Yours Sincerely Edward Tassell.

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Review of Ward 5b written by a patient
6th June 2016


1. Still having the heating on in this weather is both ridiculous & costly. 2. Whilst the smokefree policy is valid,pragmatism must be used. Put up a couple of shelters awsy from the entrances. That will stop the fumes getting to the buildings and stop the mess on the floor which,again, is a cost. 3. The care was perfect.

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Review of ED (GRH) written by a patient
6th June 2016


Such friendly staff. Didn't have to wait too long in A&E, x-ray or minors for treatment. Thank you for looking after me!

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