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Written by a patient
2nd September 2017


I went to Glasgow Royal Infirmary after ingesting a huge amount of gluten, more than I have ever had before & have had a terrible reaction to even traces of gluten in my system. When I arrived I was in a great deal of distress- the receptionist let me stand in front of her & wait for 10 minutes while she shouted f*ck at her computer. When I was eventually seen, a very unsympathetic nurse took my blood pressure & told me to leave as there was nothing she could do. She didn't ask about my breathing or any previous experiences with my reaction. I asked about dapsone to alleviate the symptoms & she couldn't be less interested. I don't particularly like to the doctors & that experience has put me off for life. They are a disgrace & shouldn't be doing that job.

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Dignity/Respect
Involvement
Information
Cleanliness
Staff