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I have been in contact with the department to arrange new shoes for 2 boys who attend day service both have severe learning difficulties along with many other problems. karolina czaplak who I spoke to on several occasions and who was present at the department on the day we attended is a real credit to the department and to Furness General Hospital. She gave us all the information we needed and made sure the boys felt relaxed as they could. This was a super efficient service one which meets the needs of people with physical and mental issues which this experience may be a difficult one. Thanks to all involved.