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Frimley Park Hospital

Portsmouth Road, Frimley, Camberley, Surrey England, GU16 7UJ
 
1 2 3 4 5 80,596 reviews

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Recommend
1 2 3 4 5
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1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
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1 2 3 4 5
Staff
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1 2 3 4 5
Written by a NHS patient
27th September 2023


Staff were kind and empathetic. They took time to answer any questions. Maggie the breast nurse was fantastic.

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1 2 3 4 5
Written by a NHS patient
19th September 2023


My daughter had a short stay at the Frimley Park Hospital and all was good with a couple of exceptions. I contacted Frimley Park Hospital in relation to these exceptions but received no response. This is just a critique to help others who may be visiting in the future. Dear Sir/Madam, Without malice. I write to you with reference to my daughters visit to the maternity ward at Frimley Park Hospital. I always leave feedback for other users on these occasions but feel I need to at least inform you first of some issues experienced. On the whole the level of care and attention was adequate for the period of stay. This observation is based on the following: The ward was cramped, hot and noisy. Obviously I am fully aware that given the limited resources and current cut-backs in funding to the NHS along with strikes this is making it difficult for the hospitals to operate as effectively as they would like and so accept this as a consequence of current times. On the other hand the staff that were there were marvellous and very attentive and caring. To mitigate the problem I booked a private room, which you offer at a premium, for my daughter and granddaughter to recuperate in a more pleasing environment. This was fine apart from the TV set not working, big point made of this and having a personal remote, which the staff were informed of. My daughter initially arrived at the hospital with a new pair of crocks for comfort, unfortunately after her operation they were mistaken by a member of staff as being the property of the hospital and subsequently taken and stowed somewhere in the building. Whilst my daughter was waiting to be discharged, having been in the room for less than 24 hours, I was contacted by the hospital administration staff who asked me for payment for 2 x nights stay in the room? I explained that my daughter was waiting to be discharged, as informed by staff, and that she would NOT be staying another evening. At this point the administration staff took payment for one evening, thanked me for letting them know that the TV was not working and said the loss of property (crocks) was not there concern and I would need to contact a different department (no details or contacts given). I was also told that I would be contacted the following Monday by themselves as to any outstanding charges. On the Monday I was contacted again by the administration and was asked for the payment for the room at which point I said I had already made payment on the previous Friday? I was then told it was a clerical error on their behalf and it will be updated on their spread sheet. So to summaries, medical staff are marvellous. Administration poor, customer relations poor. Personal additional cost, £45 for crocks. The private room at full cost (and almost double!) despite short comings (no TV) and administration/customer service not brilliant.

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1 2 3 4 5
Written by a NHS patient
7th September 2023


Could not find fault keep up the good work.

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1 2 3 4 5
Written by a NHS patient
25th August 2023


I recently had day surgery at FPH. From start to finish I was treated with respect and kindness. I cannot fault the service. I feel extremely lucky to have Frimley Park as my local hospital.

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1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
17th August 2023


Totally satisfied with service provided. Clean hospital, kind and efficient teams.

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1 2 3 4 5
Written by a NHS patient
28th July 2023


I felt the care from everyone was excellent

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1 2 3 4 5
Written by a NHS patient
20th July 2023


An exceptional Hospital with exceptional staff.

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1 2 3 4 5
Written by a NHS patient
17th July 2023


I have had a very challenging 2 years and spent a lot of time attending Frimley hospital. I have always received great care by friendly staff.

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1 2 3 4 5
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1 2 3 4 5
Written by a NHS patient
28th June 2023


Recently gave birth at frimley park and the midwives on the labour ward were exceptional. The care they gave to me, my baby and my partner was exceptional.

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Cleanliness
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1 2 3 4 5
Written by a NHS patient
22nd June 2023


The staff in A&E are exceptional. They treated my son with dignity and respect and at the same time treated his condition with the urgency it required. They kept him smiling and calm while working behind the scenes to get him stable. Thank you.

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Dignity/Respect
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