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Fitzwilliam Hospital
2020-02-02
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Written by a patient
Written by a patient 2nd February 2020
All the staff at this hospital were kind, caring and patient and I was treated with dignity and respect at all times.
The only comment I would make is that the push button system on a wire to call a nurse is cumbersome and dangerous. The elderly lady in the room opposite me was unable to locate her button, which had fallen off the bed, and was calling out for help as she needed the toilet. I called to her and suggested I would push my button, which I did.
On another occasion, the physiotherapist sat on my button on my bed and accidentally pressed it twice, at which point staff came running. I also had problems picking the flex up off the floor as I had very restricted movement following my operation. Once up and moving, it was also a trip hazard.
3rd February 2020
Response from Fitzwilliam Hospital
Thank you for leaving your feedback from your recent experience on the wards at the hospital. We were pleased to read that the staff are caring and that you felt at ease during your stay. We are sorry to hear there were some issues with the push button system. Please rest assured that we will address this with the team to ensure we improve on this. Wishing you all the best in your recovery.