fitzwilliam-hospital

Fitzwilliam Hospital

Milton Way, South Bretton, Peterborough, England, PE3 9AQ
 
1 2 3 4 5 114 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
 
1 2 3 4 5
Written by a patient
3rd December 2020


very helpful and cheerful very covid secure facilities

2020-12-03 13:33:48
Response from Fitzwilliam Hospital

Thank you for taking the time to leave this feedback, we really appreciate it.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
25th November 2020


Such friendly, caring and attentive staff. Made the whole experience that much easier. I feel very lucky. Also everywhere was noticeably spotlessly clean.

2020-11-26 08:15:14
Response from Fitzwilliam Hospital

Thank you for taking the time to leave this feedback, we really appreciate it. We are working hard to ensure we offer the best service to our patients so to receive your lovely comments means a lot. Thank you.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
9th November 2020


i want to cry! you now check in between the double doors BUT you are asked have you been away and do you feel ill by the nurse there - even if you have/are and answer no how are they going to know you are not lying? 2 pens on the desk which she wanted me to use to sign a form but i refused as at no time (i was watching) were these pens wiped over with a sanitiser and as everyone entering uses them i found this to be very worrysome. also letter tells you they will take your temperature - they did not. the premier lounge for private patients is awful - clock on the wall an hour fast as they did not even bother changing the time. notices on seats which need to be turned over when you get up were not so other people coming in were just sitting on them with no sanitiser cleaning done - the atmosphere is sterile and the treatment and face to face consults are sterile - bad enough wearing a mask but the distance between you and doctor makes heaing what they are saying and you being heard extremely hard - been 2 years since i was last there and it is so awful - especially as going for a cancer screening where they tell you the results and you can't even have your partner in with you for a cuddle should it be bad news.

2020-11-12 12:54:32
Response from Fitzwilliam Hospital

We are sorry to hear that you felt uncomfortable during your recent visit to the hospital. We have introduced extra safety measures for the safety of our patients and staff, which does include Covid checks upon and arrival, and we also have restricted clinic visits to patients only, unless there is a medical reason. We will look into your concerns around the waiting area and the chairs and clock. However, we have removed most of the seating/tables to ensure social distancing is maintained, and patients are kept in the waiting rooms to a minimum. Please be assured that the nurses are here for patient support and we are putting patient safety as a priority during these difficult times. We wish you all the best and please so not hesitate to call if you have any questions or concerns. Best wishes.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th September 2020


The Hospital always has a calm and welcoming atmosphere. All staff (whether part of your treatment team or not) are helpful and nothing appears to be a trouble. The ardens are well tended too.

2020-09-11 08:10:25
Response from Fitzwilliam Hospital

Thank you for taking the time to leave this feedback, we really appreciate it. We are pleased to hear of your experience whilst at Fitzwilliam Hospital and we will ensure your comments are shared with our teams. Thank you.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
12th June 2020


What a fantastic hospital! I was an inpatient on 13th March 2020 for 48hours after having a hysterectomy. The care provided was second to none. From the brilliant surgeon Mr Abuzoda and his fantastic team to the lovely nurses, especially Sue, going an extra mile to make sure I was OK during the night – Thank you so much everyone, especially Sue. May God bless you all.

2020-06-12 15:58:49
Response from Fitzwilliam Hospital

Thank you for taking the time to leave your feedback, we really appreciate it. We are pleased to hear of your positive experience whilst here at Fitzwilliam Hospital and that we could make your stay as comfortable as possible. We will make sure your lovely comments are shared with our team. Wishing you all the best.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
5th May 2020


I can’t say enough how kind, caring and knowledgable all the staff were, I was only in for a day opp, but they certainly looked after me well. Please tell them thank you all, from the red haired lady in room 16. Xx

2020-05-07 09:01:35
Response from Fitzwilliam Hospital

Thank you for taking the time to leave this feedback, we really appreciate it. We will pass your lovely comments to our staff. Wishing you all the best.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd May 2020


I had a lesion removed on 10th January 2020. Everything was ok at first & I went to my NHS doctor & told him my glands were still up after the operation. Due to the incompetance of the nhs Doctor he said give it time to heal & didn’t tell me to come back asap if it’s still causing pain etc. I recently went back to the NHS doctor & told him I’m feeling very bad with sickness, no appetite, pains I the ears and he still said nothing is wrong & you can’t get Cancer from the procedure I had. This is definately not true because he should have put me onto the NHS to get checked if I needed some further treatment & not assume everything was ok. I now have terrible cancer symptoms & pain, can’t walk far & all he said was you could not get cancer from the type of lesion I had. That is definately not true & you can get complications with it & he is just trying to fob me off. Will this man do anything for money ? Has he got no shame. No doubt I will be looking to Sue the hospital over my lack of decent care but as he has given me a death sentence this won’t help me in anyway. I wish I’d had the treatment on the NHS now but hindsight is a wonderful thing. Beware of this hospital !!

2020-05-14 16:45:31
Response from Fitzwilliam Hospital

We would like to investigate your issues further, if you can call us on 01733 842348 please so we can discuss your concerns.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
6th April 2020


Great hospital my wife was always treated with the best of care.

2020-04-06 09:16:32
Response from Fitzwilliam Hospital

Thank you for taking the time to leave this feedback, we really appreciate it. We will pass your comments onto our staff.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
23rd February 2020


Thanks to all staff at the hospital. I would recommend Mr Walls for plastic surgery. The hospital is clean, the staff could not be more helpful and friendly. Altogether, I could not have had a better experience.

2020-02-24 08:03:58
Response from Fitzwilliam Hospital

Thank you for your high star rating and lovely comments, we really appreciate it. We will ensure this is fed back to our staff.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd February 2020


All the staff at this hospital were kind, caring and patient and I was treated with dignity and respect at all times. The only comment I would make is that the push button system on a wire to call a nurse is cumbersome and dangerous. The elderly lady in the room opposite me was unable to locate her button, which had fallen off the bed, and was calling out for help as she needed the toilet. I called to her and suggested I would push my button, which I did. On another occasion, the physiotherapist sat on my button on my bed and accidentally pressed it twice, at which point staff came running. I also had problems picking the flex up off the floor as I had very restricted movement following my operation. Once up and moving, it was also a trip hazard.

2020-02-03 09:19:54
Response from Fitzwilliam Hospital

Thank you for leaving your feedback from your recent experience on the wards at the hospital. We were pleased to read that the staff are caring and that you felt at ease during your stay. We are sorry to hear there were some issues with the push button system. Please rest assured that we will address this with the team to ensure we improve on this. Wishing you all the best in your recovery.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
 
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