Evelina Children's Hospital

Evelina Children's Hospital 2022-02-25 Person 1 5 0

Incompetence to the point of negligence. My daughter has been unwell for nearly one year and she was referred by her GP to the Children's Gastroenterology Department of Evelina Hospital run by consultants Dr. Mohamed Mutalib and Dr. Jochen Kammermeier. Six weeks ago I received a letter from the Children's Gastroenterology Department stating that they had been unable to reach me to make an appointment and that my daughter would be discharged from the service in fourteen days if I did not contact them. I had specifically stated that they should contact my number and not my wife's number as she cannot answer the phone during the day. I never, ever, received a call from Evelina. I later removed my wife's number just in case they were trying to phone her, but I still never received a call. I spent the next four weeks phoning every few days to try to make an appointment. Each time I was informed by the receptionists that they could not get through to anyone in that department! The said they would send them a high-priority email. This happened a full 11 times over four weeks! I repeat, 11 TIMES IN FOUR WEEKS. It is all in their call records. Each time I had to wait approximately 30 minutes on the phone to get through. I have recordings of every conversation with all the receptionists and the receptionists have confirmed to me that they can see the call records. The receptionists constantly emailed the team, the lead practitioner and even the above two consultants. All the receptionists I spoke to were shocked at the level of service being provided by this department. I even emailed department myself. I Never received a phone call or even a reply to my email. Today I received a text message from my daughter's GP stating that as my daughter had missed the appointment she had been discharged back to the GP. My daughter had never been given an appointment despite my best efforts to get her one so this is a blatant lie. How can a supposedly top children's hospital in London be so badly run? It beggars belief! It is beyond incompetence and it is actually negligence and I will be perusing this with the governing body, NHS England. This makes a mockery of the NHS values. Dr. Mohamed Mutalib and Dr. Jochen Kammermeier should hang their heads in shame at running such a sloppy and inefficient department and inflicting their incompetence on the children of London. Do the decent thing and move aside to let a more competent professional take over.

Evelina Children's Hospital 2020-06-21 Person 5 5 0

The members of the team involved in my sons procedure were helpful and very supportive. The Covid 19 situation had changed the whole system of treatment and surgery but all members of staff from nurses, doctors, surgeons and anaesthetists were fantastic and also allowing us ( the parents) to be able to be with our son through the procedure.

Evelina Children's Hospital 2019-09-29 Person 5 5 0

My 5 year old son was referred to Dr Garriboli for renal issues and had surgery just a few days ago at Evelina Children’s Hospital in London. We walked in the door and Leo was greeted by some lovely volunteers from “Spread a Smile” and had his own personal magic show complete with balloon animal! After waking up from surgery one of the first things my son said was “you know what, I actually really like it here!” All of the people dealing with Leo were lovely, professional and kind and made us feel welcome and at ease. We are so grateful to all involved for making what could have been an incredibly stressful and worrying situation for us so much better by their care. The nurses, anaesthetists, surgeons, play therapists, volunteers and everyone involved were outstanding and really helped Leo and ourselves in so many ways. We count ourselves lucky that we were referred there and will be forever grateful for the NHS and the wonderful people at Evelina Children’s Hospital.

Evelina Children's Hospital 2019-07-30 Person 5 5 0

Hello my name is Gentian I was at Evelina hospital my stitches has healed I am all better now thanks to everyone

Evelina Children's Hospital 2017-06-27 Person 4 5 0

Good hospital

Evelina Children's Hospital 2017-03-25 Person 5 5 0

Just the most amazing place, immediately put at ease in the most worrying and anxious time of our lives. Staff are so competent that you feel as if they are in control when as parents you feel so helpless. Resources amazing, cleanliness excellent and the feelings of the child and family at the core.

Evelina Children's Hospital 2017-03-11 Person 5 5 0

Fantastic intensive care unit care. (PICU) Amazing, every doctor, nurse, consultant, all staff incredible.. amazing , passionate , kind, caring, felt like they knew us . Was amazing, so over whelming .Gifts from other children . One to one nursing. Felt so safe, in the best care. So much contact whilst daughter was having op throughout. Calls and visits for updates. Rooms provided for parents to stay overnight. The list goes on and on......! Can't express enough how much my daughter (patient) and parents and siblings were looked after. Even arranged accommodation for dad and siblings too. Wish you all the best care

Evelina Children's Hospital 2015-10-28 Person 5 5 0

This moorning I went to hospital for my daughter. The recptionist, nurse, doctor are very professional and cute. Thank you to all. When you are foreign, need specialist (like me) but you find that place your problem starts smile.

Evelina Children's Hospital 2015-09-08 Person 5 5 0

I must say they were really carrying and tried to do everything we should feel convenient One nurse even went out of her way to help me.....THANKS A LOT

Evelina Children's Hospital 2015-07-30 Person 4 5 0

It was a nice small and compact unit ,though it does need more cleaner sitting spaces ,the staff were generally accessible and extremely polite