Evelina Children's Hospital
Written by a NHS patient
25th February 2022
Incompetence to the point of negligence.
My daughter has been unwell for nearly one year and she was referred by her GP to the Children's Gastroenterology Department of Evelina Hospital run by consultants Dr. Mohamed Mutalib and Dr. Jochen Kammermeier.
Six weeks ago I received a letter from the Children's Gastroenterology Department stating that they had been unable to reach me to make an appointment and that my daughter would be discharged from the service in fourteen days if I did not contact them. I had specifically stated that they should contact my number and not my wife's number as she cannot answer the phone during the day. I never, ever, received a call from Evelina. I later removed my wife's number just in case they were trying to phone her, but I still never received a call. I spent the next four weeks phoning every few days to try to make an appointment. Each time I was informed by the receptionists that they could not get through to anyone in that department! The said they would send them a high-priority email. This happened a full 11 times over four weeks! I repeat, 11 TIMES IN FOUR WEEKS. It is all in their call records. Each time I had to wait approximately 30 minutes on the phone to get through. I have recordings of every conversation with all the receptionists and the receptionists have confirmed to me that they can see the call records. The receptionists constantly emailed the team, the lead practitioner and even the above two consultants. All the receptionists I spoke to were shocked at the level of service being provided by this department. I even emailed department myself.
I Never received a phone call or even a reply to my email. Today I received a text message from my daughter's GP stating that as my daughter had missed the appointment she had been discharged back to the GP. My daughter had never been given an appointment despite my best efforts to get her one so this is a blatant lie.
How can a supposedly top children's hospital in London be so badly run? It beggars belief! It is beyond incompetence and it is actually negligence and I will be perusing this with the governing body, NHS England. This makes a mockery of the NHS values.
Dr. Mohamed Mutalib and Dr. Jochen Kammermeier should hang their heads in shame at running such a sloppy and inefficient department and inflicting their incompetence on the children of London. Do the decent thing and move aside to let a more competent professional take over.