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Written by a patient
2nd July 2020

I am 37 weeks pregnant. My experience with the maternity services has been shocking. I had to have a growth scan yesterday and the lady was so rude it took me completely by surprise! I was anxious having to attend alone due to Covid-19. When I tried to ask about what was on the scan or whether I could record the heartbeat for my husband I was bluntly told NO. In answer to any questions I got some sarcastic remarks and was told to talk to my midwife instead- I was trying to make conversation to ease some anxiety. I also do not even see a midwife now until after my due date because of Covid. I told her this and she came back quite argumentatively. I just wanted to get out of there. She made me feel embarrassed to be asking questions about my baby and made me feel stupid. I am so upset. This is my first baby and they have completely ruined my experience with a total lack of kindness and empathy. I dread attending for the birth.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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