East Surrey Hospital
Written by a NHS patient
15th May 2021
I arrived at Chipstead ward reception at 09-36,I told the receptionist my name CLEARLY & my D O B. & that I had a appointment with Mr momin @ 09-45,I was asked to sit & wait,I did until approximately 10-30 when Mr Momin came to collect me.
While in the consulting room Mr Momin told me that he went to the reception desk at about 10-00 & asked if Mr James was here, he was told NO.
The reception did not give me the respect I felt I deserved.
Having said the above I would to say Mr Momin treated with great respect & apologised
for the behaviour of the reception desk.
Furthermore Mr Momin examined me, & he asked me how I was feeling & then went on to discuss my medication.
I am immensely grateful to Mr Momin for examining me.