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East Riding Community Hospital

Swinemoor Lane, Beverley, East Yorkshire, HU17 9PE


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Written by a carer
8th June 2019

The receptionists were awful. We were directed by 111 to go with my 3 year old that had fever and abdominal pain for 24 hours. When we walked in there was no acknowledgement for about 30 seconds. Then a dull "can I help?". When I explained the reason I was shot down with "this isn't a walk in you know". Well, I said we'd been told to come. She said "I also have to tell you that this is not your catchment area. I'll have to book you in anyway. Just wait there. I just felt like an alien from the word go. I had been up all night with my son. Then a icy receptionist when all you want is help for your child. Especially when directed by 111. Awful, no smiles. I'm still in the waiting room. Seen nurses for his stats. They were kind. Will see how we get on. So far it's disgusting. Where have human feelings gone??

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