Cynthia Spencer Hospice

Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
 
2,490 reviews

Reviews

Recommend
Dignity/Respect
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Reviews

 
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Review of Wellbeing @ Cynthia Spencer written by a patient
5th March 2023


Great staff - feel they know and understand.


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Review of Wellbeing @ Cynthia Spencer written by a patient
5th March 2023


Suggested improvements
There is nothing that could have been done better 100% perfect. :)

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Review of Hospice @ Home written by
5th March 2023


Suggested improvements
Nothing you all should be very proud of your team and NHS hospice at home.

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Review of Wellbeing @ Cynthia Spencer written by a patient
5th March 2023


Every week when attending the group I have felt included, happy and enjoyed being part the group. The staff are excellent and make feel relaxed.


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Review of Hospice @ Home
24th February 2023


[name removed] was very poorly in the end and unable to communicate. The team were very caring and looked after him with dignity and respect right to the end.

Suggested improvements
In the end, he needed all the support and help you could provide. There was nothing more that you could have given.

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Review of Hospice @ Home written by a family member
22nd February 2023


Very quick to respond to our requests for help.


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Review of Hospice @ Home written by a family member
22nd February 2023


We appreciated [name removed]'s visits - very reassuring and helpful. The one occasion when we had a night sitter([name removed]) - Tis was excellent.

Suggested improvements
It would have been useful to be able to request help, in advance, at a specific time.

2023-03-06 10:01:28
Response from Cynthia Spencer Hospice

Thank you for your suggestion which I have sent to the service manager for consideration. Best wishes, Hugh Jones, Patient Experience Manager

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Review of Hospice @ Home written by a family member
22nd February 2023


You're staff were one many that visited - very confusing at times! All care visitors were compassionate and caring.

Suggested improvements
Perhaps provide a card with name and organisation to enable recognition (to be handed to family).

2023-03-06 10:00:26
Response from Cynthia Spencer Hospice

What a useful suggestion, which I have sent to the service manager for consideration. Thank you. Hugh Jones, Patient Experience Manager

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Review of Cynthia Spencer Hospice
14th February 2023


The experience overall has been good, although slightly concerned that my pump was allowed to bleep for quite a long time

Suggested improvements
-

2023-02-20 14:16:11
Response from Cynthia Spencer Hospice

I am sorry this caused you concern. If it happens again, please tell a staff member straight away. Best wishes Hugh Jones, Patient Experience Manager

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Rating not given.
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Review of Cynthia Spencer Hospice
14th February 2023


Everything

Suggested improvements
no

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Cynthia Spencer Hospice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.

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