Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Cynthia Spencer Hospice
2022-08-14
Person
5
5
0
Review of Hospice @ Home
written by
14th August 2022
My husband was treated with the upmost care and respect. They always told him what they were going to do to him.
Cynthia Spencer Hospice
2022-08-06
Person
5
5
0
Review of Wellbeing @ Cynthia Spencer
written by
6th August 2022
Really approachable, helpful and good routine.
Cynthia Spencer Hospice
2022-08-06
Person
4
5
0
Review of Hospice @ Home
written by
6th August 2022
People were cheerful and kind and looked after my wife very well.
2022-08-23 09:28:02
Response from Cynthia Spencer Hospice
Thank you for your feedback and it is good to hear that Hospice at Home provided good care to your wife. The equipment feedback we will share with the equipment provider, which is a company independent to the NHS. Unfortunately we have no ability to plan when the equipment provider will deliver, but they are expected to contact the patient or relative prior to attending to confirm time of delivery
Cynthia Spencer Hospice
2022-08-06
Person
5
5
0
Review of Wellbeing @ Cynthia Spencer
written by
6th August 2022
Calming.
Cynthia Spencer Hospice
2022-08-06
Person
3
5
0
Review of Hospice @ Home
written by
6th August 2022
During the last five of my father's life, we received for a few hours each day. He was asleep most of the time during those visits. But it gave me such a relief (tried as I was from many sleepless nights) to get out in the fresh air, knowing he was being well cared for while I was out. During one of the visits, dad was even given a shave. I was so grateful for your care, your concern, your advice.
Suggested improvements
If we could have received visits before these five days, it would have been better, also, I know you tried to get me some overnight help, but it just was not possible. (I did get help from [name removed] and [name removed] for one night, before the five days). Overnight visits would have man it better.
2022-08-23 09:25:18
Response from Cynthia Spencer Hospice
Thank you for your feedback. We work very hard with referrers to try and ensure they refer to the service as soon as they feel a patient may be deteriorating, this can sometimes be difficult to predict in advance or the patient may deteriorate more quickly than expected. We are working with the wider system to look at identifying the level of support available over 7 days and over a 24 hour period, whilst this work is in its infancy, feedback such as this can feed into the decisions on how support is provided going forward
Cynthia Spencer Hospice
2022-08-06
Person
5
5
0
Review of Wellbeing @ Cynthia Spencer
written by
6th August 2022
It is always such a positive experience coming here as everyone is always kind, friendly and helpful.
Cynthia Spencer Hospice
2022-08-04
Person
4
5
0
Review of Community Specialist Palliative Care Team
4th August 2022
Cynthia Spencer Hospice
2022-08-04
Person
4
5
0
Review of Community Specialist Palliative Care Team
written by
4th August 2022
[name removed] took time, explained everything to me and I felt fully informed.
Suggested improvements
Nothing.
Cynthia Spencer Hospice
2022-08-04
Person
5
5
0
Review of Community Specialist Palliative Care Team
4th August 2022
Very reassuring to receive support.
Cynthia Spencer Hospice
2022-08-04
Person
5
5
0
Review of Community Specialist Palliative Care Team
4th August 2022
[name removed] was very knowledgeable and able to offer advice on what services and aids may help me.
