London Road, Croydon, England, CR7 7YE
the hospital was clean i stayed one and half day. nurses wear very kind and helpful and they were THERE. my doctors were kind and prepositional . Thank you all.
Day Surgery Unit - no complaints before the operation - anaesthetist was really lovely and answered all my questions - minimal waiting around. Very efficient. Day Surgery After Care Ward - so disappointing - so little care. I was left with a banging headache and in desperate need of water. I hadn't had anything to drink for over three hours and I have a health condition that means I am more likely to suffer from dehydration. My specs and alarm button were both left out of my reach so I felt very vulnerable. After blindly managing to flag someone down I finally got some water and asked for pain relief which I never received. I was never offered food or a cup of tea even though I hadn't eaten for over 8 hours. I lay there for what seemed hours, needing more water and pain relief. When it became obvious I was very upset to the point of tears, and asking to go home, I was offered a cup of tea and given pain relief. This was later snatched away when I hadn't taken it straight away. (I think the adrenaline rush from being upset actually eased my pain). Later, it came back but I felt uncomfortable about asking the nurse for more. The ward toilet contained bins over-flowing with what looked like soiled sanitary towels. I was left feeling very sad about my experience. Maybe it was just me? I hope so.
The hospital experience was excellent.
The hospital staff were all very professional and friendly and caring, from the administrators to the nurses, surgeon, anesthetist, etc. I felt I was very well looked after throughout. The only small problem was that I was scheduled for an afternoon surgery but the confirmation of booking letter said I needed to be there in the morning for registration etc as well as the fasting rules based on the notion that I was having a morning surgery, when I arrived they were not able to say why I was given an early morning registration time, so I had to wait around for most of the day having not eaten or drank, where in actual fact I could have eaten and drank till a later cut off point given the actual time of the procedure (this is more of a scheduling matter then the service I received as I can not complain about the service at all, would recommend).
Benny is amazing an asset to Mcmillian.