Reviews
Reviews
I have nothing but admiration for the whole team at Cransley Hospice. My Mum spent the last two weeks of her life in the Hospice and I stayed with her during this time. I saw the 24 hours a day service, the kindness, the attention to her needs and the outstanding overall care. Not only did they look after my Mum, but they made sure I was OK and answered all my many questions. They answered honestly and when I was unsure of some of the medication treatments they helped me understand the benefits and the risks.
I will be forever grateful to the whole team for everything they did for us!
My father ended up here for end of life care. The staff were brilliant, very caring and very helpful. A terrible end but made that little bit easier by all the staff, nurses and admin staff alike.
In addition to the great care given to my father we are also grateful to the domestic team (housekeeping and catering). Staff were always kind and thoughtful to my mother when she visited daily. As she was the main relative supporting my father they provided a friendly listening ear and also offered her food, realising that she was unlikely eat without encouragement, due to stress. They were as sensitive to her needs as they were to my father as the patient and this was much appreciated.
Cransley is an excellent facility and my family and I have been pleased with the sensitive services provided by all staff. The provision for family visitors is also commendable.
Some, I hope positive and possible, suggestions:
1. That ALL visitors, including outside professionals calling to meet relatives/read patient notes, are required to sign in so that meetings are not delayed.
2. I understand that you are currently changing some staff uniforms: it is a great help to families if they can know the role of every staff member - perhaps a leaflet on admission such as they have on Clifford Ward at KGH?
3. That HCS staff ask patients about hair washing - 3 weeks without is too long!
4. Although this is I suspect mainly the fault of KGH, my family and I have recently experienced a most inadequate lack of 'joined up ness' between palliative care in the hospital and the community. It may well be the lack of resources that causes palliative care to be inadequately funded - and less available due to staff holidays and on week-ends - but communications between agencies and the family of patients leaves much room for improvement. (I am willing to submit evidence if asked).