Written by a NHS patient
4th August 2022
I feel that it’s very important i make a review for the staff on “Baird ward”
I am currently still a inpatient here at the conquest hospital on Baird ward, I came into hospital with kidney pain to later on realise I have a positive covid test, during my stay here I’ve felt very unwell and uncomfortable, I spent a few hours in a&e when I arrived I was moved to a cubicle bed within a hour and really Looked after by ALL members of staff in that area, that evening around 22.00pm I was transported to the Baird ward, lovely friendly porter.
I was greeted on the ward by a lovely gentleman who is a HCA on Baird ward unfortunately I didn’t get his name but if he gets a change to read this he kindly told me in conversation his wife works in the school I used to go to, so he will know it’s about him.
The man reason of my review is because, that evening I was admitted the night staff were on, all very attentive made me feel very comfortable and looked After, come the morning it was turnover time and new HCA and nurses Arrived, then it went downhill my antibiotic fluid got spilt on my arm, I had to use a commode in my side room and was Told I wasn’t unable to use the toilets due to covid, fair point however this was not regularly changed, when needing to pass urine suddenly and having To wait for someone to come and change It didn’t make me feel looked after, a young nurse come round to change it spilt my urine all over the floor, her method to resolve that was to lay 4 towels down, this nurse’s surname was (baby)
this was left around the commode area, over 2 hours later still there. I was gobsmacked how my treatment and the Way I was being looked after went from 10 - 4 but to my main point… during all this, feeling emotional and in Pain, uncomfortable as a 28 year old lady a ray of sunshine appears and he Really honestly was like a ray of sunshine, young gentleman HCA I would say in his late 20’s came in to my room he was so attentive so polite so caring, done everything by the books I asked if I could use the toilet before being taken for a scan the other nurse didn’t seem to happy about that as the porter was already on the ward “absolutely angel obv course you can” the other lovely HCA replied and cleaned The area that had been left and asked For everyone to leave the room so I could have privacy. This young man deserves a gold medal aswell as a pat on the back, he remains so professional during his tasks but also personally makes you feel safe and very Well looked after. I hope this review gets to him and he Gets praised for his hard work, I wish all the nurses and hca On Baird ward could be just like him, exactly how they should be. 5 star!!!!!