Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-25 Person 5 5 0

EPUT SEE Southend PCN (Hope I selected the right option. Kim Gladwin was very kind and encouraging during my two phone conversations with her. In my initial consultation she did not rush me. She did not 'feed me' with answers, but encouraged me to take my time to think about the answers. She was non-judgmental and I felt I could be honest with her. It was a relief to be able to talk to someone who came across as impartial and understanding. I was able to describe some of my symptoms and habits freely and didn't feel that I was 'crazy' or 'stupid'. Kim was true to her word and contacted me again when she said she would, and by phone and text, just as she said she would. Which was reassuring.

Kim did ask me, at the end of the consultation, if there was anything else I wanted to tell her. I couldn't think of anything at the time but I thought of things afterwards and it really worried that I hadn't communicated these things to her. Some information before the consultation such as 'you'll be asked about .. . .... .' might have helped me to prepare for this. Also I didn't have a way of contacting her to let her know of the other things I'd thought of afterwards (although I understand that the referral happened the same day, so probably too late anyway). I can understand why such details aren't given out, as practitioners could be harassed, and she did tell me that I could go through my GP to get in touch if I needed to.

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-25 Person 4 5 0

Staff were very caring & were focused 100% on what I needed especially during a very difficult period.

After initial review & completing an online course over 3 weeks, my date for assessment took around 4 months. During this time it would have been helpful to have had some contact with the service instead of left wondering & worrying what was happening.

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-25 Person 5 5 0

The care I am receiving from your team is professional and I am happy that finally my needs will be medically met. Thank you and please continue with the good work.

Nothing at all.

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-25 Person 5 5 0

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A

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-25 Person 4 5 0

Staff were kind, compassionate & understanding

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Community Services - Essex Partnership University NHS Foundation Trust 2024-04-25 Person 5 5 0

All the stuff that has been asked above has been very good. You are easy to talk to Nursac and have a conversation with.

Starting therapy sooner as it dragged out at the start.

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-25 Person 4 5 0

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Community Services - Essex Partnership University NHS Foundation Trust 2024-04-24 Person 4 5 0

Having a Doctor who finally understands and finally getting support, albeit ridiculous waiting times for some of the help I need. That, though, isn't down to the staff. I finally feel heard.

Nothing comes to mind

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-24 Person 5 5 0

The CST group was fantastic, my mother attended every session as she enjoyed it each time, we did notice the stimulation worked for her dementia while she attended. A big shout out to Steve & Katie who took the groups each week, both are amazing and very professional and friendly in their approach. Shame it couldn't go on any longer bit understand there are so many others that need this therapy.

Nothing, was very happy with the service provided so can not suggest anything else.

Community Services - Essex Partnership University NHS Foundation Trust 2024-04-24 Person 5 5 0

The experience I had with this current negative episode of Mental Health I found to be far more comprehensive and supportive than any previous presentations I have made over the last 10-15 years. I felt listened to and validated and understood almost totally. I had regular contact and everything explained to me. With the involvement of the team from IAPT who picked up my case historical involvement was discussed and gaps in the treatment I have received over the last few years was highlighted, acknowledged and included in the decision over what services I needed. The GP's I spoke with were very supportive and inclusive of my whole person as a patient. The Assessment worker at IAPT was great and was thorough with her assessment, taking time to discuss each question/issue with me thoroughly. I have absolutely no complaint about anything so far!

The only issue I have is that this has taken so long for me to get to this stage and I wish it had been done in this way several years ago.