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Community Services - CSH surrey
2021-03-07
Person
2
5
0
7th March 2021
We are getting a very poor service for my wife. Nurses not turning up when expected. District Office not able to give us a day when coming. When do get a nurse they tell us that they will put my wife down for a visit in 2 or 3 days time but nobody turns up for over a week which means that dressings on her legs stay on longer than is healthy and sores on her bottom go untreated. We are informed that at team meeting it was agreed that she should have 2 visits per week but despite phone calls visits have been over a week apart. All I get is that they do not have the capacity to meet the schedule that they themselves say is required to adequately treat my wife's conditions.
Suggested improvements
Inform me of when the District Nurse is coming and keep to the agreed visiting schedule