Community Services - CSH surrey

Ewell Court Clinic, Ewell Court Avenue, Epsom, KT19 0DZ
 
1 2 3 4 5 2,970 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Review of Health Visitor Epsom and Ewell,
9th December 2020


The health visitor was very kind and polite. She spent a lot of time here.


Nothing at all.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Staff
1 2 3 4 5
Benefit
1 2 3 4 5
Suitable Location
1 2 3 4 5
1 2 3 4 5
Review of Health Visitor Woking,
29th November 2020


She was very polite and genital , Her explanation about all information were very good. we are very by these services.


Everything is fine.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
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Information
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Staff
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Benefit
1 2 3 4 5
Suitable Location
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1 2 3 4 5
Review of Health Visitor Elmbridge,
27th November 2020


Charlotte was very sensitive with our situation, encouraging and kind/caring. Thank you


NA

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Benefit
1 2 3 4 5
Suitable Location
1 2 3 4 5
1 2 3 4 5
Review of Health Visitor Woking,
25th November 2020


Our health visitor Sue has been very supportive of everything. As new parents in lockdown, we needed all the necessary support and guidance on baby care. Sue advised us on baby development. She also referred us to various different baby health assessments (baby massage and tongue tie) to ensure that the our baby gets us the best start in life. Thanks to Sue, we did not give up on the breastfeeding. The overall level of care we received from Sue was excellent.


None

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Benefit
1 2 3 4 5
Suitable Location
1 2 3 4 5
1 2 3 4 5
Review of Health Visitor Guildford,
16th November 2020


Muriel has been to weigh my son several times after he was born low birth weight. She has been very informative and supportive of the decisions we have made, always with a non-judgemental approach. Appointments were always easy to make and reliably kept. A huge thank you to Muriel!


Nothing - excellent care.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Benefit
1 2 3 4 5
Suitable Location
1 2 3 4 5
1 2 3 4 5
Review of District Nursing (Woking Locality), written by a patient
10th November 2020


I have rarely had to put up ith such poor service I am classes as a high risk client and should have at least 2 visits a week and i am lucky to get one This has been going on for months and no communication at all. Mrs L Collins


Get the high priorities right and at least have the decency to inform clients without us us having to ring the office ourselves Mrs L Collins

2020-11-18 18:38:21
Response from Community Services - CSH surrey

Thank you for your feedback. We are sorry to hear that you have had a poor experience with this service, and will ensure this is followed up with the service. We would be happy to discuss this further with you - please contact our patient experience team at csh.patientexperience@nhs.net or 01483 948 967.

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
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Benefit
1 2 3 4 5
1 2 3 4 5
Review of Speech and Language Therapy, North West,
27th October 2020


My child loves his speech and language. He has even learn his therapy name. He really looks forward to his session. The location have been good only now with covid it has been at home on a computer which I feel my child would get more out of his session face to face but unfortunately covid is the new way of life and can’t be helped


I really don’t know

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Staff
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Benefit
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Suitable Location
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1 2 3 4 5
Review of Health Visitor Woking,
16th October 2020


We received excellent personal service they made the whole experience of being new parents manageable and a bit less stressful.


We were very happy with the service

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
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Staff
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Benefit
1 2 3 4 5
Suitable Location
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1 2 3 4 5
Review of Speech and Language Therapy, North West,
1st October 2020


Very helpful and friendly even with covid restrictions


No comments

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Benefit
1 2 3 4 5
Suitable Location
1 2 3 4 5
1 2 3 4 5
Review of Speech and Language Therapy, North West,
23rd September 2020


Video call therapy didn’t work for Ryan has he paid no attention to phone. Face to face works much better. Hopefully this will be available going forward.


Face to face treatment works better

Experience
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Parent Dignity
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Staff
1 2 3 4 5
Benefit
1 2 3 4 5
Suitable Location
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Resources

Short link to review Community Services - CSH surrey: http://iwgc.net/en8ik