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Community services - Coventry and Warwickshire Partnership NHS Trust
2023-05-26
Person
4
5
0
26th May 2023
The team were very good and contacted me straight away. They treated me with respect and understanding. I did not feel judged and they were very kind. They referred me to a service which at present, is proving to be very good. I am grateful for this.
Suggested improvements
Organisation. On a few occasions, information was not passed on to the relevant teams when I called and I was not told about appointments. This mean I didn’t turn up and it wasted the service. I feel like there was a lot of miscommunication within the team. This exacerbated my condition and caused some stress. I also feel bad that the missed appointments could have been used for another patient as I’d given notice that I couldn’t make them but the message was not passed on.