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Community services - Coventry and Warwickshire Partnership NHS Trust
2023-05-27
Person
4
5
0
27th May 2023
I felt that the people assigned to take care of my family member involved us and respected our opinions about the care our relative needed. They also demonstrated obvious compassion for our relative and made it clear that they would act in her best interests above all else, which was reassuring for us to hear.
Suggested improvements
There was a lack of communication on a multidisciplinary level - my relative had other issues going on with her care, from both the at-home care team and involvement with the police, and it was frustrating at times that none of the different services seemed to speak with each other, meaning that the family felt that key information that should have been shared across services wasn't being passed on.