Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust
6th October 2021
Hi my name is Alex,
I would like to take the opportunity to inform the barking clinic (Upney) that Sonny YuChang’s service & care for his patients has always been outstanding. As you know it can be an embarrassing situation to be under when attending a sexual Heath clinic. You feel embarrassed and out of place, well I do anyway.
Sonny has always been so kind and helpful every-time I have attended. He truly has care and sympathetic nature but always maintains a professional manner.
Most clinics are so far removed from care and empathy, behaving a robotic nature they can make you seem like just another number or just another appointment.
With Sonny he takes the time to get to know his patiences and truly build a professional relationship with them. I have seen it for myself and also how he interacts with others. He comes across very genuine and makes you feel comfortable to return again.
I praise him for his 10/10 excellent service and hope there are more Sonny’s out there, he is truly a super hero. He should receive employee of the month or management need to recognised his outstanding behaviour, it should not go unnoticed and be rewarded.
Thank you once again for all your support over the years