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Community Hospice
2025-06-25
Person
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25th June 2025
Amy, our CNS, was the most excellent practitioner. However, when she went on long term leave we noticed a difference. Her replacement was not as compassionate.
Suggested improvements
Better assessment of the need for fast-track healthcare. It came too late leading to unnecessary suffering.
7th July 2025
Response from Community Hospice
Thank you for taking the time to share your feedback. We were pleased to hear how highly you valued Amy’s care but sorry to hear that your experience changed when she went on leave, and that the fast-track healthcare support came too late. If you are open to it, we would really welcome the chance to talk further and learn from your experience. Please feel free to email me directly at jondevlin@gbch.org.uk With best wishes, Jon Devlin Director of Partnerships, Community Hospice