Claremont Private Hospital

Claremont Private Hospital 2021-04-08 Person 5 5 0

Claremont staff are friendly and helpful. Nothing was too much trouble. They kindly assisted me when required even got me a sandwich after I changed my mind post surgery.

Claremont Private Hospital 2021-03-23 Person 1 5 0

Reception staff very friendly and welcoming. The nurse that removed my Stitches again very kind and friendly and put me at ease. My doctor was incredible and don’t have enough good to say about him. From me been admitted to the ward I was made to feel like I was an inconvenience for them all. I had surgery at 6pm returning to the ward at not long after 9pm the night nurse on was very rude upon my return and during the 2/3 lots of obs she carried out. I was struggling with my breathing during the night and didn’t feel comfortable enough to buzz anyone for help and felt I was just left in the end room to fend for myself. The following morning the nurse removed my drain 12 hours too early and discharged me a day too early. I was in shock and asked her if it was right and she ensured me it was although my Dr had advised me I would be in another night. When my Dr came to see me he was also shocked I had been discharged and my drain removed so soon after surgery. He was also unhappy with the dressing the nurse had put on my wound to send me home and redressed it with a pressure bandage that I later found out he had to as the drain has been mistakenly removed. No lunch was ordered for me and no one had realised until the very lovely tea lady came round and I asked her what time lunch would be. She sorted some out for me before I left. The following few days my face has swollen to over double it’s size and after a follow up video call with my doctor had to make an extra 80 mile trip for a face to face appointment so he could check me over. It was at this time he told me about the mistake the ward has made. My face eventually reduced to normal size however did add a week into my recovery and the additional stress and worry on myself my 9 year old daughter and my family. This stay was during COVID restrictions so no visits were allowed ( understandably) and would of really appreciated a warm friendly atmosphere to make me feel more comfortable as I have had little experience with hospital stays and was rightly nervous about the operation. This was my first experience as a private patient and have been left bitterly disappointed by it. Not even an apology from any of the ward staff just a message via my doctor.

Claremont Private Hospital 2021-03-05 Person 5 5 0

Treated with dignity and respect. Excellent experience and the staff were amazing .

Claremont Private Hospital 2021-03-03 Person 5 5 0

Amazing hospital, Amazing staff, very caring

Claremont Private Hospital 2021-02-04 Person 5 5 0

This hospital is brilliant. The staff are so helpful and polite. Always there to help when needed. You feel welcome from the minute you enter the door and meet the receptionist.

Claremont Private Hospital 2021-02-03 Person 5 5 0

I can see why Claremont has an outstanding CQC report. The hospital is very modern and clean but most of all they have a fantastic team. Every member of staff I met was friendly, professional and caring. I was booked in to see the consultant of my choice (Mr Morrit) the following week after my enquiry. I then had 2 consultation appointments before my surgery. I was provided with lots of information and able to make my own choices during the whole process. I had my operation during the pandemic, the procedures they have in place to protect their patients made me feel very safe and at ease. I received 5* care from everyone involved in my treatment at Claremont. The day of my surgery everything was explained in detail so I knew what to expect, I was made to feel relaxed and knew I was in safe hands. After my surgery the team took great care of me to make sure I wasn’t in any pain and had everything I needed. My consultant came to visit me a number of times make sure I was recovering well before I was discharged. The food during my stay was really fresh and tasty with a good choice of menu and the catering staff were very accommodating, I had fresh jugs of water at least 3 times a day with multiple hot drinks offered throughout the day. The nurses would also offer me hot drinks and snacks during the night and again made sure I had fresh water. I felt lucky having to stay an extra night. Since my discharge I have been back for a check up and due back again in 6 weeks time, I am able to contact the nurses on the ward if I need any advise in the mean time. I am not local to Claremont and chose to travel for my treatment because of their reputation, ratings and the outstanding consultants they have there. I would highly recommend travelling to receive treatment at Claremont.

Claremont Private Hospital 2021-01-23 Person 5 5 0

I was treated with kindness and professionalism at all times.

Claremont Private Hospital 2020-12-31 Person 5 5 0

I have recently had two cataracts removed by Mr Salvi (on two seperate occasions) one more complicated due to the fact I have suffered with the Herpes virus for over three years. After the first procedure nothing happened for a few weeks then suddenly like a miracle my eyesight greatly improved. I now only need glasses for reading. This is all due to the expertise and caring from Mr Salvi and his staff. Everything was first class. Thank you to everyone.

Claremont Private Hospital 2020-12-12 Person 5 5 0

All the staff where very professional and friendly. The constantly explained every step and checked how I felt and if I needed anything. I was never left alone for too long and a nurse came instantly when I pressed the buzzer. On discharge, everything was explained in detail and I was assured that I could call at any time if I was worried or needed more pain relief. I enjoyed the whole experience.

Claremont Private Hospital 2020-12-04 Person 5 5 0

Fantastic and friendly hospital