Chorley and South Ribble District General Hospital

Chorley and South Ribble District General Hospital 2024-04-08 Person 1 5 0

The ward toilet in bay was busy with other patient. Have bowel disease and when I need it, I need it. Went to nurse station and asked in desperation where another toilet was, they said they didn’t have one. I explained my desperation and showed my cancer toilet, urgent card and she said I couldn’t use any others because they were either women’s bays or private rooms. She told me I should use a commode, however, she never got up to get me one and carried on sitting at the station. I ran out of the ward, down the corridor, down the steps and into the public toilet at the entrance - sadly, I never made it in time. I was in hospital for pneumonia and breathing difficulty and that run nearly finished me off. When I arrived back a on the ward. I told her how unhelpful and insensitive I thought she was. Her response, “ if you talk to me like that I will call security and have you removed” . The following night I wanted to get the attention of a nurse as my iv cannula was red hot, hard and sore so I asked the nurse doing the drug round what her name was so that I knew who I was asking for - she said ‘ I have already told you”. I said I can’t hear very well as I have poor hearing her reply “well, you were not listening then”. She then walked off without telling me her name. She never did look at the cannula or change it. Antibiotics were never given on time, buzzers were left buzzing in the early hours of the morning. Pain medications were given late to other sick patients. They just left people in pain and distressed. The strange thing was the sister on that night barely moved from the nurses station. An eye opener and utterly shocking and I’ve never felt so vulnerable and unsafe in my entire life. On a positive note the doctors were great, sensitive and explained things clearly.

Chorley and South Ribble District General Hospital 2023-01-15 Person 1 5 0

Had a horrendous experience. My meeting with a consultant was awful. Firstly, despite meeting very vulnerable patients like myself she did not wear a mask. At this time, mask wearing was legally enforceable and she was the only person in the whole department not wearing one. Secondly she was very rude and aggressive and really upset me.

Chorley and South Ribble District General Hospital 2022-05-04 Person 5 5 0

The staff were great and always checking up on the patients to make sure everyone was OK. This put me at ease and helped with the whole process. Many thanks.

Chorley and South Ribble District General Hospital 2021-12-15 Person 5 5 0

hi i was admitted on the 14th december 20dmitted21.from going in gary sorted admission out and jenny and sarah.sorted my bloods out and other medical procedures i cant them enough for what they did for me .and even provided me with some tea .all this was done in the M.A.U.cant believe how everyone worked so hard thanks again to all the staff and doctors

Chorley and South Ribble District General Hospital 2020-10-07 Person 1 5 0

Firstly, parking at this hospital is a joke. Good luck ever getting a space. Secondly, the staff are rude and clearly lacking soft skills. Thirdly, the blood clinic is always and I mean always overpopulated. There is designated social distanced seating outside yet you're told it can't be used as it's "unsafe" and "can you come back later?" Yes because I've got nothing better to do that spend hours in a day visiting this hospital with zero guarantee of blood being taken. Why on earth it's classed as a free for all instead of a small appointment slot makes no sense whatsoever, I guess that's a bit too cutting edge and radical for Chorley Hospital. I mean, could you imagine the idea of a booking process? Blows my mind. How is it unsafe to stand in a corridor metres away from anyone else? Clearly the staff here aren't comfortable with how clean the hospital is. This isn't the first problem i've had here, in fact every time I visit the experience is appalling without fail. If you can, avoid if at all possible, you'll thank me for it.

Chorley and South Ribble District General Hospital 2020-06-29 Person 5 5 0

I am writing with regard to receive a prescription from the I.B.D. nurses at Chorley Hospital. I spoke to a secretary on the 22nd of June and requested medication, I rang back again this morning 29th June and the secretary was quite abrupt and said I would need to speak to the I.B.D. nurse myself. The issue I have got is that I was given a telephone number from the nurse when I first got this medication and was told to always ring this number for repeat meds. So I dont really know who I am supposed to call. This has been ongoing the whole time I have been on this medication, I do get them eventually but it is so frustrating because they seem to want to pass it over to someone else all the time. I am only doing what I am told to do, but I am made to feel like I am wasting their time. I cannot fault chorley hospital or its staff for the care I have received over the years. But the people that work in administration make you feel like you should not ring them, I appreciate that they are busy but what are you supposed to do when you are running out if the medication.

Chorley and South Ribble District General Hospital 2019-09-19 Person 5 5 0

My name is Stella Woods I came over to Chorley hospital to see my Consultant Mr Bourne, although I am from Carnforth I made the journey over to Chorley Hospital I am so glad I did, the staff were all amazing they could not do enough for you and always had a smile

Chorley and South Ribble District General Hospital 2019-08-31 Person 5 5 0

Chorley hospital is great

Chorley and South Ribble District General Hospital 2019-07-23 Person 5 5 0

I have rated highly but i do have an issue. I have been trying to contact someone from the gastroenterology department all morning and still not managed to speak to anyone. I have a problem with repeat medication which i have always had from ibd nurses and collected it from the hospital pharmacy. Now it has all changed apparently and when i rang to request the med i was told to contact my gp surgery which i did but they have no record of any of this so didnt really know what i was talking about. In a nutshell i am due to run out of the meds and have no idea what i am supposed to do about it. I would appreciate some contact to try to resolve this. I have rung the general enquiries numerous times and there is no answer. This is the first time i have ever had cause to complain about anything in all my years of being treated at chorley hospital. They have always been very good as far as my care has been concerned. I am at a loss as to who to try next.

Chorley and South Ribble District General Hospital 2019-07-10 Person 4 5 0

Attended as an outpatient. Efficient and friendly atmosphere.