Cheshire and Merseyside NHS Treatment Centre
6th October 2013
From the moment I entered this impeccably clean hospital I was treated at all times by everyone I met in a very professional but very friendly manner. I was admitted for a total hip replacement and expected to be there for 4 to 5 days, however due to a medical problem I stayed for nearly a fortnight, so feel that I was able to see more than many others how fantastic this hospital is.
Every member of staff that I had the pleasure of meeting were professional but felt like friends you had not seen for ages and I have to say that I have never seen so many people doing such a difficult job in a very busy environment smile as much as they all did, we even joked on the ward that there must be a leak of laughing gas from the theatres upstairs because the staff were always smiling and joking. It certainly made everyones stay a much more pleasant experience, (a very big thank you for that, it was very much appreciated).
Many hospitals in the press these days are slated for the quality of the food served to patients, so to the hospitals concerned I say... visit Halton CMTC and see how to do it properly. The food was fantastic! One of the patients on my ward said that his job entailed staying in lots of hotels around the world, many 5 star and that the food served to him whilst in this hospital surpassed the food he had eaten whilst in the top class hotels. The food is all home made (no frozen turkey twizzlers here!!) and superb, my favourite being the soup served at lunch time and the sunday roast served at sunday evening meals. I am a big chap but at no time was I ever hungry.
Cleanliness was at all times of the highest level. I have been a patient in many different hospitals throughout the country but have never experienced such thoroughness in the cleaning regime. Also everyone entering the ward automatically used the hand sanitizer placed at the bottom of every bed on every ward and also available at the entrance to every ward.
I could go on and on about many other things that were so fantastic but suffice to say that I would happily enter this hospital at any time for any type of surgery, safe in the knowledge that everyone is totally dedicated to the wellbeing of the patient at all times.
There are only 2 places where I could find a niggle and both of these are very minor...
1, the sinks in the ward bathrooms are of little use for daily washing and shaving, a sink with a plug would be much better. Also, please remove the shelf above the sink... you bang your head every time you bend to wash your face.
2, the bathrooms doors need something to stop them banging closed, especially at night when patients are sleeping, (I slept like a log so wasn't personally affected at night but other patients mentioned their annoyance).
In conclusion, this is an impeccably clean and bright building staffed by the most wonderful people I have ever had the pleasure of meeting.
Thanks once again for everything.