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Cheltenham General Hospital
2017-08-29
Person
1
5
0
Written by a patient
Written by a patient 29th August 2017
I am currently in the Acute Care Unit C. I've been here for four days now and on a daily basis I am being told I'm moving to a ward (Cardio). On a daily basis, I'm not.
I tried to tell the nurses of my concern but they keep interrupting and won't listen. Admittedly I raised my voice and apologised for doing so, but that was the only way I can get my concerns heard.
I have been in another ward within the same hospital and the attitude and care of the nursing staff there is a world apart; I couldn't fault them.
I appreciate things go wrong and things doesn't go to plan, but I suggest they keep the patients in the loop. Patients do understand when things go wrong, but when promises are made and doesn't materialise and then given no explanation, patients get stressed unnecessarily.