Cheltenham General Hospital 2017-08-07 Person 5 5 0

On the morning of my operation I was admitted to the Pre-Operation area. Staff were very kind/helpful and explained all procedures before an during administration. The anaesthetis was particularly good/sensitive; she thoroughly explained and discussed various pain treatments with me. She also reassured my wife and son. I was subsequently admitted to Bibury Ward following the removal of a kidney. The staff were always friendly, helpful and professional. For example, when my wife rang the ward to see if I had been transferred from Recovery; the nurse phoned Recovery to ascertain a time for the transfer and allowed her and my son to visit during, and for a few minutes after, visiting times. My release from hospital was discussed with me in detail; an occupational therapist visited me in the ward and discussed with me aids I might find useful - these were subsequently delivered to the ward. I found all staff in the hospital helpful; it was not always easy to find your way around the hospital and staff frequently stopped to offer help; volunteer helpers were also always situated near the main entrance which was most useful. A minor suggestion: by the Reception area a noticeboard contains details of how patients/family members, etc can complain. It might also be useful if information about how to praise, say thank you was also provided!