Chase Farm Hospital 2015-01-12 Person 4 5 0

I attended the Walk in Centre on 28 December 2014, with a fractured hand. At the unit the receptionist was extremely helpful and considerate of the level of pain I was in. Although it was a fairly long wait (about 3 hours), the first nurse I saw was brusque, somewhat distant but efficient. The radiographer was friendly and informative, the X Ray department was freezing cold! The second nurse I saw was a senior emergency nurse practitioner, who undertook a thorough examination, all the while advising and reassuring me of her findings and planned next steps. The main department was clean and tidy, with hand cleansing facilities accessible for patients and staff. The main department was warmer than the X Ray department! I would not hesitate to recommend the unit to others.