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Written by a NHS patient
19th March 2021


Very, very happy with my experience at Charing Cross. I was seen rapidly, and regularly, in Covid-safe conditions, and the whole team were caring and professional. My only quibble (with the receipt of timely information) is that I was never able to get emails regarding appointments. I would receive a text message, but would always have to chase for the follow-up email. The hospital had my email address, so not sure what the problem was. It's only a minor thing, but could have done without it at an already stressful time. However, the quality of care - which is what matters, obviously - was exceptional.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff