central-middlesex-hospital

Central Middlesex Hospital

Acton Lane, Park Royal, London, England, NW10 7NS
 
38,995 reviews

Reviews

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Dignity/Respect
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Information
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Staff

Reviews

 
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Review of Urology Clinic CMH
15th November 2021


It was early Saturday afternoon and all of the staff were cheerful and helpful

Suggested improvements
There wasn't anything

Experience
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Review of Dermatology
1st November 2021


Dreadful service and poor customer service . My appointment was cancelled for more than 3 times prior . I was not reminded on my last appointment and I was quickly taken off the specialist appointment and sent back to my GP . What a bloody cheek cancelling all my appointments prior and returning me back to my GP immediately when I was not reminded on my last appointment . If the hospital can be delinquent on their appointment to see patients before why so quick in penalising patients for not turning up when no reminder was sent for the appointment ? As a result I was denied of medical treatment. It is totally unprofessional , unfair , totally incompetent service and downright discriminatory practice . Good riddance to bad rubbish .

Suggested improvements
Patients should not be taken off the register and returned to their GP upon first failure to turn up , they may have emergencies to attend to that was the cause of the absence . If the Specialist can absent themselves for whatever reasons for more than 3 times it would be unfair to penalise patients to be absent just once .

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Review of Genitourinary Medicine (GUM) Clinic CMH
14th October 2021


They were very friendly and kind

Suggested improvements
Everything was good and I am happy

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Written by a NHS patient
5th October 2021


I had surgery at Centreal Middlesex hospital orthopaedics department, the whole experience was very smooth and I was looked after very well by the whole team. My nurse Zoe ledwith-hoult was amazing, she looked after me so well and I really wanted to ensure her hard work is recognised!

Recommend
Dignity/Respect
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Safe
 
Review of ACAD Day Case
26th September 2021


Gynae pre-assessment could be better in terms of giving the information in a timely manner. The day surgery for hysteroscopy under GA was great. The team was seamless. Slight waiting around but otherwise fine. The team communicated well and made me feel reassured that I will be looked after well. I know that the conditions working in the NHS are currently dire but it's amazing how much dedication the staff have for their highly skilled and complex job. Worth every penny and more. Should be given 12.5 pay rise! Thank you for all that you do.

Suggested improvements
Gynae pre-assessment team could prepare a bit better before contacting patients and ensure they know what's happening and any outstanding tasks. If sounding unsure it also makes patients anxious and erodes a bit of the trust/rapport. Could improve on communication - some of my questions the staff were not equipped to answer hence resulted in me being passed from one person to another. The system of queries via email does not work either. My emails were not replied to and there was no contact numbers. I can find my way around the system but think of all the other patients who may not access to emails and other barriers. The system needs to be reviewed by the Trust management urgently.

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Review of Endoscopy - CMH
2nd September 2021


After being really apprehensive about having a gastroscopy and colonoscopy, I was put at ease by the very caring lovely staff I met at every stage of my procedure. The staff nurse who got me ready explained everything very clearly and was so friendly, after chatting with her, I felt less stressed before the procedure. The doctor spoke with me before and was reassuring and the nurses in the room as I had my procedure couldn’t have been nicer, telling me what was happening and not once did I feel undignified. The staff nurse who looked after me in recovery was very friendly too and explained the outcome and waited with me until my husband arrived. Amazing staff and a credit to the hospital when the NHS is under so much pressure. Thank you.

Suggested improvements
Nothing!

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Review of Genitourinary Medicine (GUM) Clinic CMH
25th August 2021


I can’t thank staff enough. All conversations conducted with respect and care. 100% recommendation for GU care.

Suggested improvements
Nothing. Very happy with the level of service, professionalism and communication.

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Review of Radiology CT CMH
18th August 2021


I accompanied my very nervous Mother for aCT Colonography on 17/08/21. Everyone at the hospital was friendly and welcoming . The Senior Radiographer,John Chalkley in particular,was professional, calm and kind ,we both felt very reassured that he was caring for her during this procedure. A very positive experience, something I did not expect to find!

Suggested improvements
Nothing that I can think of.

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Review of Genitourinary Medicine (GUM) Clinic CMH
18th August 2021


The nurse showed care, communication skills, empathy, attention to detail by ensuring she took relevant information, manifested a great sense of humour to ensure I was relaxed and showed commitment to the patient advocacy, ensuring I remained safe at all time during the procedure.

Suggested improvements
N/A

Experience
Dignity/Respect
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Review of Genitourinary Medicine (GUM) Clinic CMH
17th August 2021


The nurse remained attentive and professional throughout the examination and provided relevant and helpful advice.

Suggested improvements
N/A

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Resources

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