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Central Middlesex Hospital
2021-09-26
Person
4
5
0
26th September 2021
Gynae pre-assessment could be better in terms of giving the information in a timely manner.
The day surgery for hysteroscopy under GA was great. The team was seamless. Slight waiting around but otherwise fine.
The team communicated well and made me feel reassured that I will be looked after well.
I know that the conditions working in the NHS are currently dire but it's amazing how much dedication the staff have for their highly skilled and complex job. Worth every penny and more. Should be given 12.5 pay rise!
Thank you for all that you do.
Suggested improvements
Gynae pre-assessment team could prepare a bit better before contacting patients and ensure they know what's happening and any outstanding tasks. If sounding unsure it also makes patients anxious and erodes a bit of the trust/rapport.
Could improve on communication - some of my questions the staff were not equipped to answer hence resulted in me being passed from one person to another.
The system of queries via email does not work either. My emails were not replied to and there was no contact numbers. I can find my way around the system but think of all the other patients who may not access to emails and other barriers. The system needs to be reviewed by the Trust management urgently.