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14th February 2022


I was very well looked after by the nursing staff - especially Maggie and Gemma. All medical staff introduced themselves to me and made sure to put me at ease. The procedure was explained to me in advance and was done clearly, using terms that I could understand.

Suggested improvements
Due to Covid restrictions, the day patients weren't allowed into the building until 08:00 (although I'd been asked to arrive by 07:30), so we had to wait outside until then. Totally understandable under the circumstances, but it was a cold December morning!!

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff