Share review of Central Middlesex Hospital
Central Middlesex Hospital
2021-11-01
Person
1
5
0
1st November 2021
Dreadful service and poor customer service .
My appointment was cancelled for more than 3 times prior .
I was not reminded on my last appointment and I was quickly taken off the specialist appointment and sent back to my GP .
What a bloody cheek cancelling all my appointments prior and returning me back to my GP immediately when I was not reminded on my last appointment .
If the hospital can be delinquent on their appointment to see patients before why so quick in penalising patients for not turning up when no reminder was sent for the appointment ?
As a result I was denied of medical treatment.
It is totally unprofessional , unfair , totally incompetent service and downright discriminatory practice .
Good riddance to bad rubbish .
Suggested improvements
Patients should not be taken off the register and returned to their GP upon first failure to turn up , they may have emergencies to attend to that was the cause of the absence .
If the Specialist can absent themselves for whatever reasons for more than 3 times it would be unfair to penalise patients to be absent just once .