Share review of Central Middlesex Hospital

Central Middlesex Hospital 2022-05-25 Person 2 5 0

On 05.05.2022 at 1.56 pm l arrived at the GUM Clinic CMH for my 2 pm appointment. As this is an appointment only service, l pressed the buzzer, it rang and rang and the reception who her name as Pat did not answer it, however, another member of staff arrived and opened the door using a fob so l followed behind, the receptionist then asked me why l entered without her permission so l told her because you did not open when l was ringing buzzer until your colleague opened the door, she went on and on in her displeasure both of my presence l could feel and not waiting for her to open door no matter how long, l even offered to go back and ring so she could let me in, she said what for in a really rude dispensation. She even went to the extent of telling me that next time if l came in similar fashion, she will ask me to go back home. So l asked for her permission to complain because l felt really humiliated on that occasion, she only gave me her name as "Pat" Receptionist but denied to give me complaint form, l had to ask the nurse who attended to me who gave "iWantGreatCare" form. I would like this to be investigated thoroughly and appropriate action applied so that other patients are not subjected to this humiliation by the same or other such staff. My patient ID is 08/M2012

Understanding, compassion, calmness, working under pressure, welcoming, quick to answer or act such as opening door. Do not judge or see people through their colour.