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10th June 2021


During my time with the Perintal team I felt let down, forgotten and mostly confused. During pregnancy I had Helen as a midwife who was amazing and then after I was under the care of a lady called Sarah who again was amazingly helpful and a male psychiatrist who would check in and offer medication and advice when needed (I can’t remember his name but he was very kind and helpful). At this time I felt very cared for and looked after but unfortunately this was then overshadowed by my support changing with no explanation. I was told Sarah was on holiday, then leave and then she was gone and I was appointed Jessica and a lady psychiatrist who wasn’t very helpful. Although Jessica seemed nice I would feel very confused about appointments and the change in approach and treatment plan, I struggled to engage with her as she was un-relatable. I was put forward to do cft which after the first few sessions felt very strict and difficult to engage in with a small baby who needed to be kept quiet for over an hour. Due to some personal circumstances I had to withdraw from the sessions and was told I could re join in January. I was then seen by a mental health nurse to do an exercise called VIG. This seemed like a nice thing to help me feel like my baby liked me. Unfortunately the videos taken where lost which meant the work needed to be re done by myself which seemed pointless and with moving house I struggled to find time or help to do it. I then was completely neglected over Christmas and new year and actually forgotten I believe as I had to get intouch to find out if I was still appointed anyone to continue support with. I was then picked up again by Jess end of jan/early feb where she wanted to continue some work with my anxiety especially around leaving my baby as I was due to return to work. These sessions where quite useful and I did my best to follow out the tasks set but I was then informed this would be replaced by cft to which I wasn’t very happy about due to it starting in April when I would most certainly be returning to work (4 months later than the cft was originally due to start) for these reasons I chose to not partake as it felt very forced and not something that I felt to be beneficial or even relevant for support. Today I have been sent a letter to inform me I’ve been discharged and to self refer for IAPT (I self referred over a year ago and still have not heard anything) and in this letter it states I was sent a letter previous with a 2 week deadline to get intouch, I never received this letter and I have now been discharged. I also called up today to request this feedback link and after saying my name and offering how to spell it I was told I didn’t need to as she knew exactly who I was for reasons she wasn’t going to tell me which immediately set off my anxiety as I felt I’d been talked about. I’m writing this feedback as I feel it’s important to share my experience and to give credit to Helen, Sarah and the male psychiatrist but to also hopefully help with training and changes needed.

Suggested improvements
Communication, this seems to be a problem.

14th June 2021
Response from Campbell House

I am really sorry that you had this experience. I have sent your comment to the service manager for action. In the meantime if you feel you are not getting the support you need please contact the service manager or our confidential PALS service on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs