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Written by a patient
2nd November 2018


I would give ward 4c five stars without reservation. Staff all absolutely wonderful, hard working and really dedicated right through every job on the ward . I must especially mention that Andrew with the tea trolley is a breath of fresh air with his caring and sense of humour. Thank you to all of you. A and E was a different matter. The triage nurse was lovely but then when I eventually was taken through the nurse (I can’t believe she was qualified but wore the correct uniform) shouted at me the whole time as though I was deaf like in a bad comedy. As I was there with terrible migraine this seems totally insensitive. But the worst thing was when she put a tube in my arm, causing bleeding. She wiped blood off my arm, then wiped the floor with the same paper towel and then returned to wiping my arm with the SAME paper towel!!!!! Unbelievable! No sensible adult would wipe an open wound with a paper towel already used to wipe a floor. If I hadn’t been so ill maybe I could have been able to stop her but it happened so quickly and I was absolutely gobsmacked so I couldn’t

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Dignity/Respect
Involvement
Information
Cleanliness
Staff