I received brilliant care during my short stay at Bupa Cromwell. I could not fault any of the staff but it was the nursing staff who had the greatest impact on me as they were so caring & professional. It really makes all the difference at a difficult time when your health is not at it’s best to be looked after so well. I feel it made a big impact on me mentally & emotionally which helped me also recover physically. I had a bad experience at another hospital only a few weeks before so I really appreciated my experience at Bupa Cromwell even more.
I visited the hospital as an outpatient, had some consultations, tests and CT scan. I then had a medical procedure performed in the theatre there. When entering the hospital they check your temperature and provide a new mask, as is the norm in these times of the pandemic. There is a short wait to be seen by a receptionist and then to be seen by the doctor or department. The premises are clean and the reception area is spacious allowing for ideal social distancing. The staff in reception are pleasant enough. I especially found the nurses and clinicians warm and friendly and had an overall good experience.