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Written by a patient
6th August 2018


The receptionist was nice enough, gave me a card to review them with and sent me through to the free tea and coffee. My appointment was over half an hour late, which I never mind if it means they are giving someone the care they need, but then the consultant was obviously trying to get home on time by glossing over my appointment and getting me in and out asap. May as well been at an NHS appointment, hurried through and disinterested - exactly what I was paying to avoid. Nurse at the desk only spoke to shove another review card in my hand (and pen, to make sure I did it on the spot!) Have had excellent experiences at the nearby Chiltern Hospital in the past, won’t be back to the Shelbourne in future.

Recommend
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Dignity/Respect
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Involvement
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Information
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Cleanliness
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Staff
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