Queen Alexandra Road, High Wycombe, Buckinghamshire, England, HP11 2TR
Left for over 5 hours in a room on my own - not even checked on - waiting for surgery. I asked numerous times when my surgery was scheduled and was repeatedly told "don't know". This is simply not true and if I am last on the schedule, I have to accept that and should be told (rather than left in limbo for so many stressful hours). Likewise at 8am I asked if I could keep my own clothes on until nearer the time of my theatre slot and was told no and rushed into my gown and paper pants as I "might be called on any second". I could have had the dignity of my own clothes and been warned when one or two patients before me went to surgery that I needed to change. I was rushed into the gown and underwear in order that the staff could freely ignore me for the rest of the day. I have stayed at the BMI Chiltern hospital a few times before and being a BMI hospital was expecting a similar level of respect and care at the Shelburne. How wrong was I? All wards have a theatre list in advance and while of course they cannot give times they can say that you are 7th, 10th or last on a theatre list of how ever many. Lying to me (when nervous anyway) is not the way to treat a patient. I should be given the dignity of a little honesty. Appalling!
I cannot praise all the staff enough for my care and attention during my operation and recovery. From all the nurses,reception,cleaning staff,catering to the security staff everyone has been so polite,caring ,helpful and always smiling. Well done!!!
I had excellent care at the Shelburne, the staff were very caring & professional. I would definitely want to be treated there again if necessary. My outpatient appointments were at the Chiltern, which were excellent too. So much so that I have applied to work there, as I wish to be part of the team.