Guildford Road, Ottershaw, Chertsey, Surrey England, KT16 0RQ
A really lovely hospital. I found the staff to all be friendly and easily approachable.
The whole process of booking the procedure, Outpatients appointments, X-rays and Physiotherapy was dealt with swiftly and efficiently.
I was unimpressed with the BMI Runnymede Hospital. Parking is always a problem. Reception staff not welcoming. Reception Area generally tired needing better layout and a division between Nurses Station and patients. As an in-patient, nursing staff were quick to attend me when called but I was aware that they were not necessarily knowledgeable when it came to dressings and direction. Food was bad. Both food and beverages inadequate, not appetising, menu restricted, service personnel dim witted and better crockery needed, for starters. All staff were otherwise occupied when it came to my discharge, dressings, instructions and Physio because "there were 20+ patients incoming". A shambles really and I am sad that it does not back up the expertise of the Consultants.
All the staff at this hospital were absolutely lovely - receptionists, doctors, nurses, cleaners, caterers and managers. The ward was very clean. I'd been in two other hospitals shortly before this one and they did not compare,
Simply first class - amazing staff - so unbelievably helpful