Guildford Road, Ottershaw, Chertsey, Surrey England, KT16 0RQ
Working in hospitality industry, i felt I was looked after not only as a patient but felt I was a customer too. Staff and doctors were very welcoming and were attentive to my needs. Through the night nurses and doctors were checking on my blood pressure being too low and was asked to drink on regular basis. Although I was following their instructions, I felt respected as a patient. The food was excellent and same for the service. Thank you for making a difficult experience a great one.
The Runneymede is a very pleasant hospital and have always found the staff and doctors thoroughly professional and caring . As another patient said parking is an issue ...though it seems a minor thing when you have an appointment or are feeling stressed or in pain it is a factor if you can’t park . But if lucky enough to be able to have private treatment I would recommend the Runneymede .
My name is Penny Walker, my husband Alan is a cancer patient age 89, I really want to complain about the lack of communication that a loved one experiences when we are trying to phone, we are left hanging on the phone for an extremely long time listening to dreadful adverts, it is almost impossible to speak to a human to get any information, luckily I was able to speak to a nurse who was really warm and helpful and she was able to give my husband a message, he is quite deaf so it was the only way! The lack of staff is amazing it is the worst BMI hospital we have encountered by far, staff were excellent. When you phone you are given a menu, then still not the operator just endless adverts and music. We have been to Frimley Park, Princess Margaret, Windsor may I suggest you get in touch and follow their guidelines.