bmi-the-runnymede-hospital

BMI The Runnymede Hospital

Guildford Road, Ottershaw, Chertsey, Surrey England, KT16 0RQ
 
1 2 3 4 5 78 reviews

Average ratings

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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1 2 3 4 5
Written by a patient
21st January 2021


The hospital was excellent and the staff where great

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th January 2021


A great overall experience. All the staff were extremely attentive and went the extra yard to make me feel comfortable.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
12th January 2021


Thanks to Mr Imam and the team! Highly recommend!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
15th December 2020


It has free parking close by which is always a bonus in the UK. They are professional and love their temperature scanner it makes me feel like I am protected in these times. They are always friendly, courteous from the reception staff to the nurses to the doctors. I highly recommend this hospital!

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th December 2020


.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th November 2020


My doctor provided great care and service throughout my visit to BMI runnymede hospital. However, the staff/nurses were not as great. From the start, the reception staff were not very welcoming at all. During the rest of the visit, on multiple occasions I was forgotten about and everything felt very rushed. Whenever a nurse visited me it was very rushed and I felt I didn’t get the opportunity to ask questions when I would have liked to. When I returned from surgery, my vitals were not checked although the machine was bought in the room. The nurse forgot to request my meal/drink (which she admitted), so I was left for a few hours without anything. I had to ask to be discharged as no one came to see me. I didn’t want to cause nuisance by ringing the bell for nurses but they didn’t give me a choice when they kept on forgetting things. The first physio I saw did not give me the correct or sufficient information, so I had to ask a nurse for help with getting dressed. She then requested another physio who gave me different information in much more detail thankfully.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
2nd November 2020


Nurses were very caring and considerate at all stages of my treatment.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
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1 2 3 4 5
Cleanliness
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1 2 3 4 5
1 2 3 4 5
Written by a patient
26th October 2020


Best care. Fantastic kind staff. They were run off there feet but always made time to check you were OK. One lovely blonde nurse very smiley even massage my cold toes with cream. Food was great. Top service

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
14th September 2020


very clean and comfortable hospital. very friendly and caring nurses

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
1 2 3 4 5
Written by a patient
14th August 2020


I have had 2 replacement knees, a rotator cuff shoulder operation and a carpel tunnel operation at the hospital in the last few years as well as visits to an ENT and Dermatology Consultants and always found the care and attention by all staff excellent. I have had confidence in the surgical and ward staff which is so important during the stressful time when in hospital.

Recommend
1 2 3 4 5
Dignity/Respect
1 2 3 4 5
Involvement
1 2 3 4 5
Information
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
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Resources

Short link to review BMI The Runnymede Hospital: http://iwgc.net/eb3rc