BMI The Ridgeway Hospital
Written by a private patient
30th September 2021
I was a patient at the Private Hospital BMI Healthcare The Ridgeway near Swindon.
The Consultants I saw were absolutely fantastic, there is no criticism whatsoever of the care I received. It is their administration that is needs urgent attention.
Look at the previous Care Quality Commission report from March 2018, under the present Executive Director, which states, "Overall Requires Improvement."
I was overcharged £1,115.00 and the level of incompetence that followed was farcical. The hospital overcharged £1,000 and the Radiology £115.00. Not only did the hospital credit the wrong account with a refund, the cheque from Radiology was dated for the forthcoming month. The letter from the Executive Director contained error, she was packing to go on holiday, I believe. They failed to contact me on certain date, and they were unable to listen to my calls as, the recording system had a fault, how fortunate. They failed to answer, in detail, the fundamental points I raised in my complaint.
The Executive Director stated that she did have some good staff on her team, I have not encountered any. She was surprised when I complained about this whole fiasco, hoping, no doubt, to brush it under the carpet.
BMI Healthcare are currently assisting the NHS in clearing the backlog caused by Covid-19, but if my experience is the normal then the invoices from this organisation need to be forensically examined.
The Executive Director was surprised when I complained about this whole fiasco, hoping, no doubt, to brush it under the carpet.
It was left to me, recovering from two heart attacks this year, to resolve this issue and arrange the transfer of funds due to their ineptitude. I find it unbelievable that I am the only patient to suffer from such a level of incompetence and careless attitude.
The response from the Executive Director was hand delivered at 8.15 pm on the specified date, no ring on the bell; as if a thief in the night had called.